Emily Akinyi Okoth

Registered Health Records & Information Officer

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About

Dedicated and detail-oriented Registered Health Records and Information Officer with 5+ years of experience in patient data management, medical billing verification, and processing insurance claims and pre-authorizations. Skilled in maintaining accurate, confidential, and high-quality patient records while ensuring efficient admission, discharge, and billing workflows. Adept at coordinating with clinical, administrative, and insurance departments to support timely service delivery and proper documentation. Strong background in customer service, data quality assurance, and health information systems, combined with excellent organizational and communication skills. Committed to upholding professional standards and enhancing the efficiency of healthcare operations.

Basic Information
Email:
emilyokoth222@gmail.com
Phone:
+254 716 287 527
Address:
Nairobi, Kenya
Language:
English, Swahili
Professional Skills

##### Health Records & Information Management

- Patient Registration & Data Entry
- Electronic Medical Records (EMR) Management
- Medical Records Filing, Retrieval & Archiving
- Data Confidentiality & Security Compliance
- Admission & Discharge Processing
- Health Information Systems (HIS) Operations

##### Medical Billing & Insurance

- Insurance Claims Processing & Pre-authorizations
- Billing Verification & Documentation Review
- Payment Arrangements with Patients and Insurance Companies

##### Data Quality & Reporting

- Data Accuracy Verification & Validation
- Preparation of Health Reports & Medical Statistics
- Monitoring & Evaluation of Health Records
- Data Analysis for Hospital Decision Making

##### Administrative & Customer Service Skills

- Front Office & Patient Reception
- Client Inquiry Handling & Problem Resolution
- Departmental Coordination
- Recordkeeping & Filing Systems

##### Technical & Computer Skills

- Hospital Information Systems (HIS)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic Database Management & Typing Skills

##### Organizational & Professional Skills

- Time Management & Multitasking
- Confidentiality & Ethical Compliance
- Attention to Detail
- Teamwork & Communication Skills

Work Experience

April 2021 – Present

Kangemi Health Centre
Registered Health Records & Information Officer

Assignment Brief:

• Accurately registered patient details in hospital information systems, ensuring complete documentation and data quality.
• Processed insurance claims and pre-authorizations while coordinating with patients and insurance providers.
• Managed admission, discharge, and billing workflows, ensuring smooth inter-departmental operations.
• Created, stored, and retrieved patient records (electronic & physical) while maintaining strict confidentiality standards.
• Prepared and submitted healthcare reports and medical statistics to support hospital decision-making.
• Addressed patient inquiries and concerns, improving overall customer experience.
• Collaborated with multiple departments to ensure accurate billing and complete medical documentation.
• Adhered to professional standards and hospital policies to uphold the institution’s reputation.

Jan 2020 – Sep 2020

Wema Centre Hospital
Medical Records Assistant (Intern)

Assignment Brief:

• Distributed medical charts to relevant hospital departments, ensuring timely access to patient data.
• Maintained accurate and up-to-date medical records in compliance with hospital procedures.
• Provided documents, charts, and forms required by the nursing department to support patient care.
• Performed clerical tasks including answering calls, responding to emails, and handling admissions/discharges.
• Ensured confidentiality and security of all patient records and sensitive information.

Mar 2019 – Jul 2019

Catholic Relief Services
Data Entry Clerk (Intern)

Assignment Brief:

• Assisted with data quality verification and record management for monitoring and evaluation activities.
• Supported preparation of reports by organizing and analyzing collected program data.
• Developed strong skills in data accuracy, organization, and effective team coordination.

Education

Sep 2016 – Dec 2018

Diploma
Health Records & IT

Kenya Medical Training College (KMTC)

Jan 2014 – Mar 2016

Certificate
Health Records & IT

Kenya Medical Training College (KMTC)

2009 – 2012

High School
Kenya Certificate of Secondary Education (KCSE)

Eregi Girls High School

2001 – 2008

Primary School
Kenya Certificate of Primary Education (KCPE)

Ng’iya Girls Primary School

Certifications & Awards

Jan 2019 – Mar 2019

Certification
Monitoring & Evaluation

Kenya Medical Training College (KMTC)

Key Skills: Data Quality, Organization Skills, Computer Literacy, Communication, Health Information Management

Mar 2005 – May 2025

Certification
Participation in Data Management & Analysis

World Health Organization

2013 – 2014

Certification
International Computer Driving License (ICDL)

Achievement: Certificate in computer packages

References
Joab Pamba

Organization: Ripe Freight Services Ltd, Mombasa, Kenya

Phone: +254 722 411771

Mr. David Otieno

Organization: Director, FirstNet (K) Limited, Mombasa, Kenya

Phone: +254 722 390331

George Omondi

Organization: Monitoring and Evaluation Officer, Siaya, Kenya

Phone: +254 719 763505